Skip to Content



As CBI Health continues to provide care for clients during the pandemic, the role of virtual care/telehealth has become even more far-reaching. In addition to enabling the assessment of physical injuries while clients are at home, virtual care has allowed our team to address deeper concerns and help to re-instill activity and purpose in our clients’ lives. In this ‘Connected Care Story’, our team assisted *Janet in recovering not only from pain sustained after a car accident, but also in learning how to mentally pick herself up afterwards.

Janet worked as a caregiver helping seniors, assisting them in physically-demanding activities on a daily basis, such as dressing, bathing and accompanying them at home. However, after she was involved in a car accident that left her with disabling lower back and neck pain, she had no choice but to stop work.

The aftermath of the car accident had a profound mental impact on Janet. Having gone through the car accident itself and the physical strain it had left, she began to feel helpless and fearful of what activities she could and could not do – so much so that her fear slowly began to constrain her every day movements. With each day, she started feeling no desire to engage in activities and gradually adopted a sedentary lifestyle. As a result, Janet experienced intense lethargy and was left with the notion that she would not be able to resume daily life as she knew it.

In response, our team in Georgetown, ON was able to virtually connect with Janet as she preferred to participate in her rehabilitation program online. Her physiotherapist used video chat to evaluate her physical function during back- and neck-specific movements, and see and her how Janet expressed herself while performing the activities and movements. This allowed her physiotherapist and healthcare team at CBI Health to better understand the nature and severity of Janet’s injuries.

Throughout the next three months, Janet’s healthcare team worked with her to strengthen her back and neck muscles, to relieve the pain she was experiencing and improve her overall mobility. The team was also able to arrange delivery of vital equipment to her home, such as resistance bands and exercise mats, to assist her in the physiotherapy exercises. In addition, her physiotherapist taught her how to incorporate common household items into her strength-training exercises, such as using bags of bulk food or empty milk jugs lying around her home.

By guiding Janet through manageable step-by-step exercises, her physiotherapist was able to provide her the support she needed to accomplish more in each session. Week by week, Janet saw noticeable progress and began to feel assured of her own physical capabilities in reaching new health goals.

Her physiotherapist reports that after three months of treatment, Janet’s pain has significantly diminished, which has allowed her to return to work. Although she is still working towards a full recovery, she has regained function in her back and neck and now feels confident in carrying out numerous activities at home and at work. More importantly, Janet is starting to feel more like herself again and is happy to be returning to a more active lifestyle.

*Client’s name has been changed