CBI HEALTH – COVID-19 Response

The health and safety of our clients and staff is always our top priority. During the COVID-19 pandemic, CBI Health is dedicated to reducing risk and following best practices while continuing to serve the clients who rely on us for treatment and support.

Update: MARCH 23, 2020


At CBI Health, the health and safety of our clients and staff is our top priority. The COVID-19 pandemic is changing the way we live and work, but it has not changed the fact that people still need care. CBI Health is ready to provide the treatment and support that will keep people out of the hospital and urgent care, which is critical at this time when our health system is under strain. During the pandemic, we are committed to continuing to support the clients who rely on us for help in a way that is safe for them, for our staff, and for our communities.


In our Rehabilitation clinics, we have enhanced our remote care and telehealth services, allowing us to support and treat clients remotely via phone or videoconference. Quality of care is still paramount: our telehealth platform is grounded in best practices and was developed in collaboration with telehealth experts, colleges, health authorities and hospitals.


At the same time, we know that some clients require clinic-based care. To help protect our clients and our staff, we will continue to have thorough pre-screening, enforce stringent hand washing and hygiene practices, and conduct frequent facility cleaning including dedicated extra cleaning cycles for all utilized surfaces and equipment.Aided by our telehealth offerings, we are able to achieve required social distancing by reducing the number of clients in the clinic at any given time. We have also made adjustments in our waiting rooms, gym spaces and treatment spaces to minimize contact between people.


For our Home Health network, the work we are doing is more important than ever. During the COVID-19 pandemic, CBI Home Health continues to serve the clients who rely on us for safe treatment and support in their own home. We continue to perform thorough, daily screening of clients and staff for any travel and health symptoms, and make sure our staff have the infection control equipment, supplies and education needed to keep themselves and our clients safe. We are also working with our healthcare partners to investigate and implement, where possible, care by telephone or video.


Supported by our remote care programs and enhanced safety measures, we are choosing to continue to treat clients during this challenging time. More than ever before, I am extremely grateful for the hard work and dedication of our staff across the country as they continue to deliver quality care to those who rely on us. Please know that we are here for you and will continue providing care and support in a way that is safe for our clients, for our staff, and for the community at large.


Please stay safe,


Jon Hantho

President & CEO, CBI Health

For the most up to date information on COVID-19, we recommend reaching out to your local health authority or visiting the following sites:

Government of Canada: COVID-19 Response

World Health Organization: Myth Busters

World Health Organization: Q & A