CBI HEALTH – COVID-19 Response

The health and safety of our clients and staff is always our top priority. During the COVID-19 pandemic, CBI Health is dedicated to reducing risk and following best practices while continuing to serve the clients who rely on us for treatment and support.

Update: November 05, 2020


The predicted second wave of COVID-19 is upon us. While the health and safety of our staff, clients and communities has never wavered as our top priority, there are some key differences this time around. Even through the relatively mild periods of the late summer / early fall, we were planning for a second wave. Everyone at CBI Health has been working hard on refining our pandemic plans and procedures so that we were prepared for this very possibility.

We created new internal programs like ‘Take Care Everywhere’ to help support our frontline staff—who are so crucial to the pandemic fight—to keep themselves and their families safe even when they aren’t at work. We have a stable supply of PPE and, thanks to continuous training and education efforts, every member of our field staff is well-versed in best practices for infection prevention. As emergency cases rise, we are ready to support the healthcare system with expert community care to help keep hospital beds available for those who need them most.

Virtual care / telehealth remains a key service offering for many of our clients. As case counts decreased, we have been increasing our in-person services but we are ready and able to quickly pivot back to higher levels of virtual care if needed, whether driven by government regulation or client request, so that we can continue to support the clients who are depending on us. We have remained in constant communication with key partners like government agencies, funders, regulatory colleges, and clients to ensure that we are all unified in our expectations and strategy.

We can do this. We are ready for this. We have been through this before, and we have learned from it. Since the beginning, community healthcare has been a crucial front in the fight against this pandemic, and there is no doubt that the community will be equally important—if not more so—in this second wave. We will continue to rise to the challenge as a company, a community and a country. As we face the next wave together, I encourage everyone to continue to make good choices to protect yourselves and each other. I remain so incredibly proud of everyone at CBI Health, both at home and at work, and how we have all pulled together to support our clients, our communities and each other.


Take care, be safe and stay well.

Jon Hantho

President & CEO, CBI Health

For the most up to date information on COVID-19, we recommend reaching out to your local health authority or visiting the following sites:

Government of Canada: COVID-19 Response

World Health Organization: Myth Busters

World Health Organization: Q & A