CBI Home Health - Lethbridge920 – 2 Avenue A North
|Monday||12:00am - 12:00am|
|Tuesday||12:00am - 12:00am|
|Wednesday||12:00am - 12:00am|
|Thursday||12:00am - 12:00am|
|Friday||12:00am - 12:00am|
|Saturday||12:00am - 12:00am|
|Sunday||12:00am - 12:00am|
Greystoke: Excellence By Design
Greystoke Homes & Support Services Inc. began in 1990 with a mandate to offer new choices for persons with limited physical, behavioural, developmental and/or cognitive abilities in the Lethbridge area. Greystoke has evolved into three (3) distinct departments: Residential Nursing (Home Care), Residential and Community Services, and our Children’s Program. Although the company has grown phenomenally, our basic goals and guiding philosophy have remained the same…
Philosophy Driven, Goal Centered
Greystoke Homes & Support Services Inc. recognizes every person, regardless of circumstances, is a unique individual having worth, strengths, and needs. Every person isentitled to live life in a way that fully acknowledges their individuality and right to be treated with courtesy, dignity, and respect. Our philosophy is that persons with limited physical, behavioural, developmental and/or cognitive abilities will benefit more from a home and community-based lifestyle than from tradional institutional isolation. This philosophy drives us to provide persons served with as normal a life as possible in an environment that offers the very best in social, physical, spiritual, and academic support.
The Difference? Our People!
Greystoke Homes & Support Services Inc. makes every effort to create a supportive, positive environment that meets or exceeds established standards and encourages development. Our team consists of qualified staff trained to deliver services in a respectful, courteous manner. Many have experience in the field, college diplomas, or relevant certification and are dedicated professionals. Committed to delivering quality care and the best possible service, we are constantly striving to have the right person, in the right place, at the right time to meet the needs of persons served. As part of our process in monitoring and respondong to current and emerging needs, Greystoke fosters and promotes participation in appropriate mandatory, in-service, and other training to develop and enhance understanding, increase knowledge, and ensure competencies necessary to maintain current positions, update expertise, and meet or exceed quality and specific skill level requirements. Ongoing communication is an important element to any service evaluation and improvement plan. We welcome feedback as a tool for communicating useful and constructive information to assist us as we conduct ourselves in a sincere, supportive, and responsive manner.
Caring is OUR Profession
Professionalism is an attitude and behaviour expected from all stafff representing Greystoke. As an agency, we have two basic requirements:
- The people we serve will receive the best possible care, and
- This care will be delivered in a manner that maintains respect for the dignity and value of all the persons served.
See For Yourself
Persons served are entitled to receive structured support for positive care, development and growth. Each of the people we serve has a custom-tailored service plan. These plans are designed for flexibility to accommodate personal growth and development to the extent that persons served are able and willing. Most plans fall under these categories:
- Residential Placements
- Tenant Support
- Child/Youth Programs
- Group Homes
- Day Programs/Vocational Program
- Community Aide
- Home Care
Persons served live in their own homes or in a family setting consistent with their requirements. This allows them to observe and participate in a community-based lifestyle with privacy and dignity while receiving individualized care.
The Greystoke mandate is to provide quality care and assistance to the persons we serve while encouraging as much independance as possible.
Due to an increasing interest from both potential customer and consumers, the agency embarked on a Children’s Department in the fall of 2004. The program grew quite rapidly, requiring a full time Director position by January 01, 2005. The program volume has continued to steadily grow with significant usage peaks during summer months.
To effectively manage increasing needs and dynamics, the program currently employs (1) full time Director, one (1) full time facilitators and on (1) full time service delivery coordinator. Team Leaders are hired during the summer months.
The Children’s program is primarily funded through agreements with Southwest Alberta Child & Family Services Authority Family Support for Children with Disabilities program. The program does accommodate referrals from Child Protection Services, alternate districts and private sources.
Eligibility Criteria – Persons served are deemed eligible for services within Greystoke Children’s Department by meeting the following criteria:
- Having an active service agreement with Alberta Children’s Services.
- Obtaining contracted hours that follow under the service levels that Greystoke Homes & Support Services Inc. Children’s Department provides.
- Agreement to adhere to all of the guidelines outline by agreement with Alberta Children’s Services
Greystoke acknowledges and respects the right of each person served to make choices regarding his/her service delivery. Every person is entitled to receive information about services offered in a way that fully acknowledges their individual ability and right to make an effective, developmentally appropriate decision.
Prior to providing services, Greystoke shall:
- Fully inform persons served, family/guardian of persons served, and/or the Community Care Care Case Manager of the implications and extent of the service in a manner sensitive to the developmental capacity, language and/or culture of the person served.
- Obtain without coercion or undue influence, the voluntary written consent of persons served.
- Fully inform persons served or family/guardian of persons served of their right to give, withhold and revoke such consent.
Levels of Service
Persons served are entitled to receive structured support for positive care, development and growth. Each of the people we serve has a custom-tailored service plan. These plans are designed for flexibility to accommodate personal growth and development to the extent that persons served are able and willing. All service levels are dependent on the aforementioned eligibilty criteria as well as the availability of qualified staff. The level of supervision is dependent on the individual needs and can range from minimal to complete line of sight.
Most plans fall under the following categories:
Extraordinary Child Care
Utilized where persons served require one to one, direct supervision while the parent / guardian is at work. Staff may accompany individual to out of school programming, provide supervision in the individual’s home, or in some cases, the staff’s home.
The person served is provided with the opportunity to access resources within the community with assistance from staff. Resources may include, but not be limited to: appointments, recreation, vocation, transportation and shopping. In addition, service in this area is designed to introduce unique supports with the goal of providing individuals with creative techniques to make positive choices, as well as develop self esteem, communication, social and life skills.
Utilized to provide relief for parent/guardian. Respite can occur on a regular schedule, or on an as needed basis. Services may take place within the community, in the persons served home, or in an approved caregiver’s home.
24 Hour Respite
This service is also in place to provide relief for parents/guardians. Generally this is a scheduled service that takes place in an approved caregiver’s home.
Supported Living Arrangements
Exists where persons served no longer reside with a parent/ guardian yet require significant supports. Caregivers are carefully trained to provide both a structured home environment and an outstanding climate for personal achievement. Services are tailored to the needs of the person served. Decision making and implementation of appointments and responsibilities will be dependent on guardianship and may be delegated to the primary caregiver.
This service generally falls under the categories of extraordinary child care or hourly respite. While still maintaining unique individually tailored programming, persons served are integrated into social / skill development based group programming with staff support, as well as volunteer and vocational opportunities during the summer months.
When a child enters mid teenage years, planning begins for the transition into adulthood. Supports encompass the individual needs of the child making the transition, such as financial planning and coordinating, residential planning, vocational assistance, life skills development, and accessing additional resources within the community.
This service is designed to assist with the many challenges of parenting a child with special needs. Staff is to work with the parent and child at achieving measurable improvement in the child’s development, sustaining a level of development, and/or preventing regression or increased dependency in the child’s development. Focus may be physical, cognitive or emotional.
When a person served and the guardian of the person served require assistance in the management of the persons served behaviour and / or when it is unsafe for the person served and others; or significantly limits the person served ability to carry out activities of daily living. Interventions must be based on established practices with a goal of measurable improvement in the persons served behaviour; or to sustain a level of behaviour; or to prevent a regression in behaviour. All programming is supervised through a partnership with a clinical team.
Personal Care Services
Provided when persons served require personal care assistance, often following medical procedures. Services may include but not be limited to: baths, lifts, transfers, toileting assistance, feeding and exercise program. Delegated tasks may also be included.
Domestic Child Care
This service is provided to assist families with balancing the diverse needs of caring for a child with a disability while still maintaining household and familial responsibilities. Domestic child care is a broad based support allowing flexibility to tailor services to the family’s unique needs. In addition to supporting parent/guardian with routines and household management, services may include providing child care to the person served, the sibling(s), light housekeeping and cooking duties.
Provided when a child has a severe disability resulting in significant limitations and service needs. Specialized services are only approved following a multi-disciplinary team assessment that identifies a complex level of needs requiring an array of integrated and coordinated services. Specialized services must be based on established rehabilitative practices, strategies and approaches that are reasonable, lease intrusive and demonstrated to be effective. As well, specialized services are under the direction and collaboration of a clinical team including, but not limited to: behaviour specialists, speech language pathologist, occupation therapists and psychologists.
Home Care Program
Greystoke Homes and Support Services Inc. is dedicated to providing quality services to those in need, regardless of race, colour, religion, national origin, gender, sexual orientation, age income, or disability. We initiate and encourage an emphasis on optimal health and the development of positive interaction within the community. This is achieved by understanding and adequately supporting situations that adversely affect the lives of persons served.
Greystoke Homes & Support Services Inc. currently contracts with Chinook Health, CH (formerly CHR, Chinook Health Region) to provide In-Home Support Services (Home Care) for CH clients, as specified by CH on an individual basis. Caregiving services are provided to persons living within a designated are of the Chinook Health Region.
Historically, Chinook Health had four (4) contracted agencies providing home care in the Chinook Health Region. In January 2002 Chinook Health decreased to two (2) contracted agencies providing home care. Since May 1995, Greystoke has held successive home care contracts with Chinook Health.
Chinook Health is the primary funding source for the Greystoke Home Care Program. Greystoke Home Care Department, under the direction of Greystoke Owners, CEO and Executive Director, is responsible for hiring fornt-line staff and scheduling them to provide the required caregiving services, monitoring staff performance, monitoring quality of work performed, and attending to all other necessary tasks for the satisfactory fulfillment of all Greystoke obligations under CH contract.
Greystoke has a responsibility to provide hands on personal care as authorized by the Community Care Case Manager of Chinook Health. The community Care Case Manager authorizes the tasks/duties, frequency of service, and the duration of service. The Home Care Program primarily provides personal care services with minimal support services such as assistance with meals, laundry resulting from incontinence, and with respite care. Services are subject to change at short notice as changes occur in the needs of person served.
To effectively manage increasing needs, complex cases and high volumes, approximately 12,000 hours per month, the program currently employs one (1) Director of Reisdential Nursing, one (1) Assistant to the Director of Residential Nursing, four (4) Schedulers, one (1) Service Evaluator and an Education/Nursing Coordinator.
Many changes have occured within the home care program over the years. Initally, home care provided a significant amount of homemaking and support services along with personal care. The Chinook Health Community Care Program now has a mission to assist citizens to achieve and maintain personal health, wellbeing, and independence in their homes. This mission has led to a decrease in support services and an increase in personal care. The home care program is an integral part of keeping people in their own homes and allowing more opportunities for community living.
Home Care Contract Only